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Frequently Asked Questions


  • Is Zoom as reliable as cable or dial-up?

    Yes. With Zoom, your connection is always-on, always-secure and it never ties up your phone line.

  • How secure is my Zoom connection?

    Your Zoom connection is very secure. Zoom operates state-of-the-art wireless equipment that support encryption and are produced by leading Wimax specialist Alvarion. The device authenticates using secured certificates which is embedded in the Customer Premise Equipment (CPE) and Base Station.

  • Is it easy to set up my own Zoom service?

    Yes. After you’ve chosen your Zoom plan, you can set up your modem and connection all by yourself in minutes using the simple instructions.  If you need assistance, help is available.

  • How does Zoom’s speed compare to WiFi, DSL, cable and dial-up?

    Zoom connects you wirelessly at broadband speeds of up to 6Mbps.  Compare that a typical dial up connection of only 56Kbps.  Using proven Wimax technology, you are guaranteed a much faster connection than other wireless, dial-up and DSL solutions. And unlike dial-up and DSL, there is no need for a telephone line.


  • 1. How do I use the Prepaid Internet Service or LavaSpot?

    Make sure your laptop is Wireless compatible
    Find a Hotspot or Lavaspot zone
    Purchase a Lavacard (available online, CSL main office or registered Lavasites)
    Open your web browser.
    Enter the Username & Password and go online.

  • 2. How do I check my prepaid account balance?

    To view your account usage and balance:
    Go to www.samoa.ws
    Go to the Subscriber services
    Enter your username and password

  • 3. When does the timer stop running against my account?

    The timer on your account stops as soon as you click "Logout Here" from the Lavaspot exit window. Type www.samoa.ws/exit in your web browser, if you have accidentally closed the exit popup window..
    Note: Disconnecting from Lavaspot network does not mean you have Logged out.

  • 4. Can I extend the expiry date?

    No. The Username/Password will expire at midnight on the date shown within this document.

  • 5. I think there’s a problem with coverage at a LavaSpot area. What should I do?

    The connection between your device and the internet is made via a radio signal, which can be affected by a number of external factors. Samoa.WS has made every effort to ensure that you experience the best quality service, however if you are having problems please call us on +685 24159 and let us know, so we can investigate the situation.

  • 6. How secure is the service?

    While Samoa.WS has done rigorous testing on LavaSpot, it cannot guarantee protection against viruses, the interception or misuse of your data or other harmful occurrences. Samoa.WS strongly recommends you protect your computing device.

  • 7. How do I get more information?

    Please contact our Call Centre +685 24159 during the following office hours:

    Monday-Friday 8.30am - 5.00pm
    Saturday 8.30am - 12.00pm

  • 8. How do I log out?

    This is easy to do. Simply maximize your login window and select "logout". If you have closed this window, type www.samoa.ws/exit at the Http://windows, which will bring back your login window, then select "logout".

  • 9. LavaSpot. Wifi Hotspot. What's the difference?

    Nothing really. LavaSpot is a Wifi hotspot meaning you can use any Wifi compatible device to connect to LavaSpot and get fast wireless internet.

  • 10. How to become a Lavaspot Access Point?

    1. Contact Lavaspot Helpdesk at email This email address is being protected from spambots. You need JavaScript enabled to view it.
    2.         A contract agreement will be provided for customer to review and sign.
    3.         A technician will arrange to assess signal (reception) at customer's premises
    4.         Installation will be completed upon approval of site assessment and criteria. (Installation time frames are dependent on work schedules but we aim to complete within 2-5 days from date of approval)